Privacy Policy
Information We Collect
How We Use Information
Cookies And Tracking
Our Website May Use Cookies And Similar Technologies To Improve Browsing Experience, Store Preferences, And Analyze User Activity.
Users May Disable Cookies Through Browser Settings, Though Some Website Features May Not Function Properly.
Data Protection
Third-Party Services
Information Sharing
User Rights
Policy Updates
Contact Us
For Questions Regarding This Privacy Policy Or Data Protection Practices, Please Contact EV360 Through Our Official Website.
Mobile App Privacy — Android and iOS
The following additional information applies to the EV360 Android and iOS apps for customers and technicians and explains their account, vehicle, service, location, and notification data practices.
Delete your EV360 account and associated data · Contact EV360 about privacy
Information We Collect
Depending on the services you use, we collect:
- Account and contact details: name, email address, phone number, account ID, account role, and authentication credentials needed to create and secure your account.
- Vehicle details: make, model, year, VIN, registration or plate number, colour, mileage, purchase date, and vehicle notes you provide.
- Service and support records: service type, descriptions, booking details, service address, customer notes, assigned technician, service status and timestamps, and information you send when contacting us.
- Location information: precise coordinates and service addresses submitted for assistance, and technician location updates associated with active service requests.
- Device and notification information: device name, Android or iOS platform, push notification token, authentication tokens, token activity timestamps, and notification history, including read status.
- Website and technical information: browser and device information, IP address, cookies, and website usage information where collected by our website or service providers.
We receive information you enter in registration, profile, vehicle, service and support forms. With your permission, the app sends device location to our servers while you use location features. The app registers device push tokens for notifications, and our servers record authentication activity and service updates as you use your account.
How We Use Information
We use information to create and authenticate accounts; maintain vehicle profiles; book, assign, and manage service requests; help technicians locate customers; show customers the location of their assigned technician; send service updates and notifications; respond to support enquiries; protect accounts; and improve our services. Where permitted and subject to your communication preferences, we may also send relevant service information or promotions.
Information Sharing
EV360 does not sell or rent your personal information. Relevant account, contact, vehicle, service, and location details are accessible to authorised EV360 staff and technicians as needed to deliver and manage your requested service. Customers can view the location of their assigned technician for service tracking. We also share information with service providers as necessary to operate the platform, or where required by law. Access should be limited to the information needed for the relevant purpose.
User Rights
You may request access to, correction of, or deletion of your personal information by contacting EV360. You can update supported profile details in the app. You can also withdraw location or notification permission through your Android or iOS settings. Withdrawing permission stops future access through that permission; it does not automatically delete records already submitted. Contact us to request deletion of those records.
Location and Device Permissions
Location is collected only while you are using the app, with your permission. The apps do not collect location in the background. Customer location helps us identify the service destination and guide assistance. Technician location updates support tracking during active assigned service requests and may be stored as service history.
You can allow, deny, or revoke location permission in your device settings, including choosing approximate location where supported. Denying permission may limit location-based assistance or tracking. Revoking permission does not erase previously submitted service locations.
Notification permission lets us send service updates to your device. You can turn notifications off in your device settings; this may prevent timely push alerts. Notification history may still be available in your account.
Data Retention
Account, vehicle, service, notification, and location records are stored to operate your account and provide service history while your account remains active. Location records already submitted are not automatically erased when you close the app or disable location permission. You may request deletion of specific information or delete your account as described below.
Account deletion removes the associated records from the active EV360 application database. This does not recall notifications already delivered, communications already sent, or copies held independently by external providers. Contact us for questions about retained communications or provider-held information.
Account and Data Deletion
Customers and technicians can use the account deletion option in the EV360 app to permanently delete their signed-in account. You can also request deletion without the app by emailing info@ev360ghana.com with the subject EV360 account deletion from your registered email address.
Deletion removes the WordPress account and its metadata; authored content and comments; registered vehicles; notifications; device push tokens and authentication tokens; location records; and related service requests and status history from the active application database. It also signs you out. This is permanent deletion, rather than temporary deactivation. Uninstalling the app or signing out does not delete your account or previously stored records.